Terms and Conditions for the BetBoss Supa5 Game

Edition effective 29th August 2019

PREAMBLE

White Rhino Ventures Ltd, a company registered under the laws of Kenya (no. PVT-RXULAV) whose registered address is: Floor 9, Westcom Point, Mahiga Mairu Avenue, Westlands, Nairobi, hereinafter referred to as White Rhino.

White Rhino Ventures Ltd is authorized and regulated by the Betting Control and Licensing Board of Kenya (hereinafter referred to as “BCLB”) under the Betting, Lotteries and Gaming Act, Cap 131, Laws of Kenya under License number: 0000145.

All White Rhino Games remain subject to the provisions of the Betting Lotteries and Gaming Act (Cap 131 Laws of Kenya) and any disputes arising hereunder shall be resolved in accordance with such provision.

This agreement establishes the Terms and Conditions that govern the contractual relationship between the Company and the Player and shall apply when You play any White Rhino Game via any media or electronic platform, including inter alia, mobile devices, tablets, laptops and computers. Each White Rhino Game may also have its own game-specific Procedures and Rules that apply and Players are reminded that they will be deemed to have agreed to and be bound by such Procedures and Rules. You are required to accept these Terms and Conditions when interacting with the services offered by the Company and you are bound by these Terms and Conditions throughout the existence of the relationship. The Terms and Conditions govern the way we do business, how we take and settle bets, and how we identify what the Player can expect from White Rhino. By using our services, regardless of how a Player accesses them, the Player acknowledges and confirms acceptance of these terms and agrees to abide and be bound by them. If a Player does not agree to these terms of use, he or she should refrain from using our services.

This BetBoss Supa5 Draw Game (hereinafter referred to interchangeably as ‘BetBoss Supa5’ or ‘ Supa5’) is subject to the provisions of the Kenya Betting Lotteries and Gaming Act - and any disputes arising hereunder shall be resolved in accordance with its provisions.

This agreement establishes the Terms and Conditions for the contractual relationship between White Rhino Ventures Ltd. and you as a Player. The Terms shall apply to gaming via Mobile Money. You are required to accept these Terms and Conditions when interacting with the services offered. White Rhino Ventures Limited and You are bound by these Terms and Conditions throughout the existence of the relationship. The Company reserves the right to change these Terms and Conditions at any time and without prior notice. Best efforts will be made to inform Players about major modifications to these Terms and Conditions. Notwithstanding the same, it is the responsibility of the Player to check for amendments and it shall be assumed that by playing, all Players have read, understand, and agree to the Terms and Conditions at the time of entry.

The Supa5 Game Description

SUPA5 is a Draw-Based Game based on choosing a set of five, four, three, or two digit numbers or a single digit number - which constitutes a Bet. The pool consists of the numbers 0 to 9 inclusive. When Players enter, they can either choose their numbers or a random selection that will be generated by the system. Players can bet a variable amount between Ksh.20 to Ksh.2,000 on the outcome of the 1 to 5-digit draws, which are held every 10 minutes.

The pay-out multiples for bets are illustrated under clause 4. The table below shows the odds for matching 2 up to 5 numbers in a 5 digit draw.

Draw / Pick

Odds

Straight 2

14

Straight 3

123

Straight 4

2222

Straight 5

100,000

The table below shows the odds for matching 2 up to 4 numbers in a 4 digit draw.

Draw / Pick

Odds

Straight 2

21

Straight 3

278

Straight 4

10,000

The table below shows the odds for matching 2 or 3 numbers in a 3 digit draw.

Draw / Pick

Odds

Straight 2

38

Straight 3

1000

The table below shows the odds for matching 1 or 2 numbers in a 2 digit draw.

Draw / Pick

Odds

Straight 1

4

Straight 2

38

The table below shows the odds for matching 1 number in a 1 digit draw.

Draw / Pick

Odds

Straight 1

5

What differentiates Supa 5 from other games:

Supa Dupa Bonus number promotion. 

For players that play the minimum advertised play level (currently Sh20). Players will be allocated random numbers in their entry.

In the case of Supa1. 5 extra numbers

In the case of Supa2. 4 extra numbers

In the case of Supa3. 3 extra numbers

In the case of Supa4. 2 extra numbers

In the case of Supa5. 1 extra numbers

 

If all six numbers match the numbers in the draw, the player will receive an additional cash prize as outlined on this site from time to time.

 

For the avoidance of doubt, the extra numbers issues in the Bonus number game do not constitute part of the original entry and as such do not pay out prizes.

 

Players must bet at least the minimum play level (currently Sh20) in a single transaction.

 

White Rhino Ventures Ltd. will on occasion run additional and/or bonus prize draws and jackpots at its discretion. Information relating to such draws will be made available on the Site when relevant. Such draws and jackpots may be subject to additional game specific rules, terms and conditions.

The Supa5 Game Method of Entry

Players can enter the SUPA5 Game by using their Mobile Money Account to bet.

To bet via Mobile Money, a Player must play a minimum stake of Ksh20 to Paybill Number 299555.

The Player must use the ACCOUNT or REFERENCE field of the Mobile Money system as the means to enter their single digit numbers and can choose to enter one, two, three, four or five digits, to enter the respective Supa games. Failure to enter these numbers in a compliant way will result in the White Rhino Ventures’ system issuing a lucky pick set of random numbers.

The Player is responsible for any financial transaction associated with the bet.

Upon confirmation that the transaction has been approved the Player is sent a betting slip via SMS.

Notes:

  1. Safaricom Mpesa is the Mobile Money platform currently available for use.
  2. For new Players, Account details and promotional messages pertaining to their account will be sent via SMS at the point of 1st bet.

iii. The Player is responsible for any Mobile Money-based transaction fees levied by the mobile operators.

Additional steps based on prior registration include Age Verification and Acceptance of T&Cs.

  1. The SUPA5 Game Rules

1.1 The SUPA5 Game involves a random draw of between one and five single digit numbers ('Numbers') each selected from the numbers 0 to 9.

1.2 The Draw uses a Random Number Generator approved by the BCLB.

1.3 Draws are scheduled every 10 minutes. The exact draw time will depend on the processing of the entries such that White Rhino Ventures Ltd. can fulfil its obligations to the BCLB.

1.4 The Stake for each SUPA5 Game Bet is between Ksh20 and Ksh1,000. Notwithstanding the foregoing default limitations, a player may request to opt out of the limitation requirement by contacting our customer services department. SUPA5 reserves an absolute right to make any necessary enquiries and to deny any such requests in compliance with our responsible gaming policies and best practice. 
Limitation of Liability – SUPA5 reserves the right to set a maximum total bet amount on a specific entry number per draw. In the case that Player picks such a number, they will be informed via SMS and their stake refunded in full to their Mobile Money Account.

1.5 In the event that a Player deposits less than the minimum bet, BetBoss Supa5 shall hold the funds on account, shall notify the Player of the same via SMS, and shall advise that upon depositing the balance of a minimum bet, the player shall be entered into the next relevant draw.

1.6 In the absence of a confirmed opt-out, if a Player attempts to bet over the default maximum stake, at the Company’s discretion, the stake may be rejected, or the Player may be automatically refunded the difference less the cost of the Mobile Money transaction.

 1.7 If a Player wishes to bet more than the predetermined maximum bet amount, they must communicate that intention to White Rhino Ventures Ltd. via the Customer Care Team’s call centre or via the website.

1.8 The Stake will be displayed on the relevant SUPA5 betting panel at the time the SUPA5 bet is placed.

1.9 The deadline for SUPA5 Bets will be decided by White Rhino Ventures Ltd. and is currently set to 30 seconds before the draw, and will be displayed on the Site.

1.10 There are many ways to win, as outlined in the Game Description above.

1.11 Only one Prize can be won per SUPA5 bet, which will be the highest of the available Prize Categories achieved by, and relevant to, that SUPA5 bet.

1.12 The Prize payable to Players in respect of each White Rhino Ventures Ltd. Winning SUPA5. Bet will be that announced on the Supa5 website with respect to that particular draw.

1.13 The results can be checked by visiting the Site. These results will also be sent to all players that made a bet in the game.

1.14 White Rhino Ventures Ltd. will endeavour to ensure that the results displayed on the Site or published via other sources are accurate (including Prizes, Prize Breakdowns, and Winnings). Although every effort is made to ensure the accuracy of this information, White Rhino Ventures Ltd. shall not be liable for any mistakes in respect of such information.

  1. Rules to Entry

2.1 You must have a Kenyan Mobile Money Account registered to Your Account and have the valid form of Identification Information that is associated with the Kenyan Mobile Money Account.

2.2 Each bet must be purchased for its full price, with the exception of complimentary entries distributed by White Rhino Ventures Ltd. in a promotion or by way of prizes for SUPA5 games.

2.3 Bets can only be made through White Rhino Ventures Ltd.

2.4 If a bet is made after the designated draw deadline (as advertised on the Site), the bet is automatically entered into the next scheduled draw. For example:

  1. a) If a bet is received after the advertised deadline, the bet will be entered into the following draw
  2. b) If a bet is received after the advertised deadline due to a delay in White Rhino Ventures or computer systems, or any unforeseen technical difficulties, the bet will be entered into the following draw

2.5 Your bet will only be valid if it is recorded on White Rhino Ventures Ltd.’s Computer System.

2.6 In the event that You have deposited money into White Rhino Ventures Ltd.’s Mobile Money account to complete a betting transaction but, due to unforeseen technical difficulties, issues or problems, White Rhino Ventures Ltd. is unable to process your deposit and issue a bet at that time, White Rhino Ventures Ltd. will process Your deposit and issue a bet for the next available draw upon rectification of the technical difficulties.

2.7 You can only bet and receive Prizes in line with these Rules.

2.8 There is no general right for a person to bet. White Rhino Ventures Ltd. can refuse to allow bets to anyone, and/or limit the number of bets You can place, without providing an explanation or reason.

2.9 Subject to Rule 2.8, the following people cannot bet and thus White Rhino Ventures Ltd. will not be liable to pay a Prize to them:

  1. a) Anyone under the age of 18, whether that person is betting for themselves or anyone else
  2. b) Directors and employees of White Rhino Ventures Ltd.
  3. c) Specified employees of any of White Rhino Ventures Ltd.’s key contractors or sub-contractors
  4. d) Personal partners and persons who are, to some extent, maintained by anyone mentioned in Rules 2.9 (b) and 2.9 (c) or in either case if living in the same household as that person
  5. e) Any person who has an Account which has a status that prohibits them from betting or receiving a Prize (including without limitation a person whose Account has been suspended or terminated);
  6. f) Anyone else White Rhino Ventures Ltd. may decide and specify in any amendment which is made to these Rules or in any other appropriately published communication from time to time.

2.10 If a Prize is paid to anyone listed in Rule 2.9, that person will be required to repay the Prize immediately.

2.11 With the BCLB’s written consent, White Rhino Ventures Ltd. or White Rhino Ventures Ltd. employees may bet but only for the purpose of testing Accounts and purchases using Mobile Money Accounts. The BCLB may impose conditions on any consent granted including, for example, that White Rhino Ventures Ltd. employees and White Rhino Ventures Ltd. will not be entitled to benefit from any Prize won by any such bets.

  1. Your Responsibilities

3.1 You are responsible for keeping safe and confidential any information required to claim a Prize for a particular Bet (including, for example, the relevant Ticket Number and Your Identification Information). You acknowledge that if You are not able to provide sufficient Identification Information when claiming a Prize, You will not receive that Prize

3.2 You are also responsible for:

  1. a) Checking that Your Ticket shows the correct Bet, Games and Draw dates; and
  2. b) Claiming (where applicable) and checking You receive the full amount of any Prize You are entitled to.
  3. c) In the event that there are any taxes applicable to the Prizes, White Rhino Ventures Ltd. will deduct the relevant amount and remit to the tax collection agency. The Winners will be presented with tax withholding certificates where applicable.
  4. Prize Terms and Rules

4.1. If there is a bet on 5 digits that matches the drawn numbers and that bet was made at the minimum level (Currently Ksh20), the following table outlines the pay-out for that winning Bet:

Draw / Pick

Payout Multiple

Straight 2

3.75

Straight 3

10

Straight 4

200

Straight 5

10,000

 

 

If there is a bet on four digits that matches the drawn numbers and that bet was made at the minimum level (Currently Ksh20), the following table outlines the pay-out for that winning Bet:

Draw / Pick

Payout Multiple

Straight 2

5

Straight 3

50

Straight 4

1000

If there is a bet on three digits that matches the drawn numbers and that bet was made at the minimum level (Currently Ksh20), the following table outlines the pay-out for that winning Bet:

Draw / Pick

Payout Multiple

Straight 2

10

Straight 3

280

If there is a bet on two digits that matches the drawn numbers and that bet was made at the minimum level (Currently Ksh20), the following table outlines the pay-out for that winning Bet:

Draw / Pick

Payout Multiple

Straight 1

1.25

Straight 2

9

If there is a bet that matches the drawn numbers and that bet was made at the minimum level (Currently Ksh20), the following table outlines the pay-out for that winning Bet:

Draw / Pick

Payout Multiple

Straight 1

5

4.2. Example: if there is a bet on 5 digits that matches the drawn numbers and that bet was made between the minimum stake level shown above, and the maximum stake level (currently KSH1,000), the pay-out shall escalate accordingly. If the bet is made on 4, 3, 2 or 1 digit, the winning amounts will adjust according to the multipliers listed in clause 4.1.

Your Bet

Your Numbers

Winning Numbers

Multiplier

You Would Win

20

12345

12678

3.75

75

20

12345

12388

10

200

20

12348

12349

200

4,000

20

12345

12345

10000

200,000

 

 

 

 

 

1000

12345

12678

3.75

3750

1000

12345

12388

10

10,000

1000

12348

12349

200

200,000

1000

12345

12345

10000

10,000,000

The Company reserves the right to review and adjust the above at its sole discretion but shall amend accordingly in these terms and republish. Players are assumed to have reviewed the most up-to-date terms and conditions published on the website in advance of playing.

  1. Claiming a Prize

5.1. You can only claim a Prize if You are the holder of an Account with a Winning Bet.

5.2. Interactive Bet Slips cannot be used as evidence of a Bet or of the numbers selected for a Game, or used otherwise to claim a Prize, nor can a purchase confirmation made available to You (or sent to You) by White Rhino Ventures Ltd. be used under any circumstances as evidence that You are entitled to a Prize.

5.3. Unless You follow the procedure set out in Rule 5.5, Prizes must be claimed before the end of the 30th day after the relevant Draw (the “Claim Period”) using one of the procedures set out in Rule 5.4. Your entitlement to a Prize will be lost and the Prize will not be paid if that Prize is not claimed within the Claim Period, unless You follow the procedure set out in Rule 5.5.

5.4. If You are claiming a Prize within the Claim Period, you must make your claim using one of the following procedures:

  1. a) Through Your Account, confirming that payment should be made to You. This must be done before 11.00pm on the last day of the Claim Period
  2. b) Via telephone to the Customer Care Team. You must telephone during the Customer Care Team’s normal opening hours which, at the time of writing these Rules, are as follows: 8.00am - 8.00pm on Mondays to Saturdays, 9.00am - 5.00pm on Sundays – reduced opening hours may apply over the Christmas and New Year Period. You are advised to refer to the Site for current opening hours.
  3. c) In person at White Rhino Ventures Ltd.’s registered office* during White Rhino Ventures Ltd.’s normal business hours* within the Claim Period. White Rhino Ventures Ltd. must receive sufficient information to prove You are the holder of the Account that has the Winning Entry, together with a completed Prize Claim Form, and any other form(s) or documentation that White Rhino Ventures Ltd. request (where applicable).

*White Rhino Ventures Ltd.’s registered office is located at Floor 9, Westcom Point, Mahiga Mairu Avenue, Westlands, Nairobi, Kenya. Normal business hours are as follows: 9.00am to 5.30pm Monday to Thursday and 9.00am to 5.00pm on Fridays (excluding Bank Holidays). Reduced hours may apply over the Christmas and New Year period.

5.5. A Prize can be claimed in person within seven days from the end of the Claim Period if, before the end of the Claim Period, You contact White Rhino Ventures Ltd. and notify it that You intend to claim a Prize in this way (and give Your name, address and all details of the Bet that White Rhino Ventures Ltd. reasonably requires) and if You then present the proof of identity and any relevant completed Prize Claim Form in person at White Rhino Ventures Ltd.’s office during normal business hours (see Rule 5.4) within the seven day period. You can contact White Rhino Ventures Ltd. by:

  1. a) Telephoning the Customer Care Team during its normal opening hours from time to time. See above or refer to the Site for the Customer Care Team’s current opening hours
  2. b) Emailing [email protected]. White Rhino Ventures Ltd. must receive the email before the end of the Claim Period.
  3. c) If You fail to claim within the additional seven-day period, Your entitlement to the Prize will be lost and the Prize will not be PAID .

5.6. You can only claim for the highest Prize Category Your Bet has won in. You cannot claim a Prize for a lower Prize tier, or for any otherwise unclaimed Prize in that particular Draw or Prize pool.

5.7. All unclaimed prizes 3 (three) months after the end of the Claim Period will be surrendered to the BCLB.

  1. Validation Requirements

6.1. Before a Prize can be paid on a Bet, it must be successfully validated in line with White Rhino Ventures Ltd.’s reasonable validation procedures adopted from time to time. White Rhino Ventures Ltd.’s decision about whether the Bet is valid will be final and binding.

6.2. Without limiting the effect of Rule 6.1, White Rhino Ventures Ltd. will declare a Bet invalid (and will not, therefore, pay any Prize relating to that Bet) if:

  1. a) The Bet is the result of an act by You or another person that was intended to increase the chances of You or that person winning a Prize in the relevant Game above the chances enjoyed by other Players of that Game, or to increase that Prize; or
  2. b) The Bet is counterfeit, all or part of the Bet has been forged, or the Bet fails to pass White Rhino Ventures Ltd.’s validation and security checks; or
  3. c) The Prize claim is not received within the relevant claim period set out in Rules 5.3 and 5.5;
  4. d) The Ticket Number for the Bet is not on White Rhino Ventures Ltd.’s official list of Winning Entries, or the relevant Prize for the Winning Bet with that Ticket Number has been paid previously; or
  5. e) The details associated with the Ticket Number of a Bet do not match White Rhino Ventures Ltd.’s official records of that Ticket Number; or
  6. f) White Rhino Ventures Ltd. reasonably believes that the Bet was purchased by or on behalf of a person falling within one of the categories in Rule 2.8.

6.3. Without limiting the effect of Rule 6.1, White Rhino Ventures Ltd. may declare a Bet invalid (and will not be obliged to pay any Prize) if:

  1. a) White Rhino Ventures Ltd. reasonably believes that the person claiming the Prize is not the holder of the relevant Account or that person’s duly authorised representative, or that the information provided by the person claiming the Prize is incomplete or has been altered or tampered with.
  2. b) The Bet has not been issued or sold by White Rhino Ventures Ltd.
  3. c) The Ticket Number (or any other unique feature of the Bet) does not match the records on White Rhino Ventures Ltd.’s Computer System for the Game that the Bet relates to.
  4. Payment of Prizes

7.1. The Information below sets out how Interactive Prizes of different amounts should be claimed and will be paid.

  1. a) Prizes ranging in value from ‘Ksh0 to Ksh70,000’: Prizes and other winnings from Games in this category will automatically be deposited into Your Mobile Money Account.
  2. b) Prizes of values of ‘Ksh70,000 and Above’: Prizes and other winnings in the amount of Ksh.70,000 and above from games that are purchased or played on the Mobile Website must be claimed in person at White Rhino Ventures Ltd.'s Office by the Player to whom the Ticket was issued. Further information can be obtained by contacting White Rhino Ventures Ltd.'s Customer Service Centre at 0700023106. You acknowledge and agree that You will be required to comply with all White Rhino Ventures Ltd. prize claim requirements, including the confirmations of Your identity and entitlement to the prize, to White Rhino Ventures Ltd.'s satisfaction, at its sole and absolute discretion. You will be required to provide a form of valid government-issued photo identification and any other information that White Rhino Ventures Ltd. may require to confirm Your eligibility for a prize.

7.2. White Rhino Ventures Ltd. reserves the right to:

  1. a) Pay Prizes by cheque, bank transfer, direct credit, or Mobile Money. If payment is made for Prizes of Ksh.70,000 and less, this will be deposited (at Your own cost) to the Mobile Money Account registered to Your Account or any other account agreed between White Rhino Ventures Ltd. and You
  2. b) Ask You to attend White Rhino Ventures Ltd.’s Office to claim Your Prize
  3. c) Withhold a Prize, providing it is acting reasonably, until it is entirely satisfied that a Bet is valid and that the claim has been made in good faith
  4. d) Withhold a Prize (or seek or recover a Prize already paid) until all appropriate checks and enquiries have been carried out, if in its discretion it believes, on reasonable grounds, that You (as the person claiming a Prize) are: not lawfully entitled to receipt of a Prize; or that a Prize has been paid to You in circumstances where White Rhino Ventures Ltd. decides (in line with Rule 11.1) that the Bet is invalid or defective; or where there is any other reason for White Rhino Ventures Ltd. (acting reasonably) to question Your entitlement to the Prize. Any checks and enquiries will be carried out promptly by White Rhino Ventures Ltd. You shall repay immediately upon demand any Prize White Rhino Ventures Ltd. seeks to recover
  5. e) Recover a Prize incorrectly paid into Your Account
  6. f) Request proof of entitlement to a Prize (including, without limitation, Identification Information, proof of identity and capacity to claim)
  7. g) Refuse to pay a Prize If You are unable or fail to produce sufficient Identification Information when claiming a Prize
  8. h) Photograph anyone claiming a Prize for White Rhino Ventures Ltd.’s records
  9. i) Request a court to decide to whom a Prize should be paid and/or make a payment to the court
  10. j) Refuse to pay a prize if You refuse to sign all the documentation required by the Insurance Underwriters

7.3. The right to a Prize is not transferable.

7.4. White Rhino Ventures Ltd. will not be responsible or liable to any person claiming a Prize which has been paid to a person who assumed the identity of the relevant Account.

7.5. No interest will be payable on any Prize, including without limitation: whilst any checks or enquiries are being carried out in relation to a Winning Bet; whilst a dispute about the Bet or Prize claim is being resolved; or for the period a Prize remains unclaimed.

7.6. Any charges levied by the Mobile Operators’ payment gateways (Mpesa) will be deducted from Your account.

7.7. Any applicable taxes levied by the Kenya Revenue Authority will be deducted from Your account.

  1. Draws and Winning Numbers

8.1. White Rhino Ventures Ltd. will, at its discretion, decide the time, frequency, date and method of the Draws for each Game.

8.2. Each Draw will select Winning Numbers at random with the use of the Random Number Generator approved by the BCLB.

8.3. If a Draw is interrupted because of equipment failure, or for any other reason, the Draw will be completed in line with the applicable Draw Procedures for that Game. If a Draw can’t take place on the date or at the time fixed, it will take place as soon as reasonably possible thereafter.

8.4. If any Game Draw is declared invalid, another Draw will take place in line with the applicable Draw Procedures to determine the Winning Numbers.

8.5. White Rhino Ventures Ltd. will only pay a Prize based on the official results of the relevant Draw recorded in line with Rule 8.4 and electronically recorded in White Rhino Ventures Ltd.’s Computer System. White Rhino Ventures Ltd. will not pay a Prize based on results recorded anywhere else, including for example in newspapers, winning number telephone lines, or on the Site.

8.6. White Rhino Ventures Ltd. will not be required to make any payment against any incorrectly announced number(s) at the Draw.

  1. Information about Winners

9.1. When You claim or are paid a prize, You will automatically be deemed to grant to White Rhino Ventures Ltd. an irrevocable right to publish, through all types of media broadcasting, including the internet, for the purposes of promoting the win, Your full name (as well as Your nick name), hometown, photograph, and video materials without any claim for broadcasting, printing or other rights, for a period of up to thirty-six months from the date of prize award. You also give White Rhino Ventures Ltd. the right to publish, for a period of up to thirty-six months from the date of the prize award, any additional information that You voluntarily provide. You shall have no claim against White Rhino Ventures Ltd. for invasion of privacy or on any other ground(s) by reason of the publication or broadcasting of Your Name, hometown, photograph, video materials, or information voluntarily provided by You.

9.2. If You win a Prize, You understand and accept that White Rhino Ventures Ltd. may, if required by law, provide a third party with details of any Prize claimed by You or on Your behalf, or paid to You.

9.3. By participating in the Game, You expressly consent to the collection, use and disclosure by White Rhino Ventures Ltd., its employees, agents and/or service providers, of the Participant’s Personal Information, for the purposes of conducting and administering the Game.

9.4. You accept that White Rhino Ventures Ltd. has the right to send you promotional messages unless You explicitly opt out.

  1. Game Closures etc.

10.1. White Rhino Ventures Ltd. can, following consultation with the BCLB, announce the closing date for an individual Game at any time. No Entries for that Game will be sold after the closing date.

10.2. White Rhino Ventures Ltd. can also (at its absolute discretion) suspend or withdraw any Game following consultation with the BCLB.

  1. Limitation of Liability

11.1. Where instructed by the BCL B, White Rhino Ventures Ltd. will, or may (in its discretion -provided it is acting reasonably), declare that a Bet is defective. In these circumstances, all relevant Entries and all relevant Prizes won will be void and White Rhino Ventures Ltd. will either:

  1. a) Provide You with an opportunity to place another Bet of equivalent price; or
  2. b) Refund the amount paid for the defective Bet.

White Rhino Ventures Ltd. will decide which of (a) or (b) above shall apply.

You do not have the right to cancel a bet. Subject to Rule 11.1 (b) and Rule 12.1, no refunds will be given in any circumstances. No interest will be payable in respect of any refunds made.

11.2. If White Rhino Ventures Ltd. is fully satisfied after proper and careful consideration and enquiries that the cancellation of a Bet was wholly and directly the result of White Rhino Ventures Ltd.’s fraud, negligence, or error, and that Bet would, but for that cancellation, have been a Winning Bet, then White Rhino Ventures Ltd. will not refund the cost of the Bet and White Rhino Ventures Ltd.’s only liability will be to pay an amount equal to the Prize that You would have been entitled to if the cancellation did not take place.

11.3. White Rhino Ventures Ltd.’s only obligation is to pay the Prizes won in any Game to the rightful owners of Winning Entries, or provide a refund in the circumstances set out in these Rules. Without limiting the effect of Rules 11.1 and 11.5, White Rhino Ventures Ltd. will not be liable in any circumstances for any loss of whatever nature other than, subject to Rule 11.4, the non-payment of a Prize or the non-payment of a refund You are entitled to under these Rules. In particular, but without limitation, White Rhino Ventures Ltd. will not be liable for any loss of profits, or any special, indirect or consequential loss, suffered or incurred by You (or any holder or owner of a Bet, any person claiming a Prize during the Claim Period, or any other person) that arises out of the withdrawal from any Game, or from the participation or non-participation of You or any person in any Game. This includes the loss, for whatever reason, of the chance to participate in that Game.

11.4. White Rhino Ventures Ltd. will not be liable to any person for:

  1. a) Events beyond its reasonable control and expectations (for example war, strike, lockout, industrial action, fire, flood, drought, power cut and/or failure or obstruction of any network, broadcasting or telecommunications service);
  2. b) The failure or destruction of, or damage to, all or part of the computer systems or records of White Rhino Ventures Ltd. or any third party (including, without limitation, the Site and/or White Rhino Ventures Ltd.’s Computer System);
  3. c) Any mistakes caused by all or part of the computer systems or records of White Rhino Ventures Ltd. or any third party (including, without limitation, the Site and/or White Rhino Ventures Ltd.’s Computer System);
  4. d) Delays, losses, mistakes, or omissions in or made by the postal or other delivery service, or by the banking system;
  5. e) Any other action or event which prevents or hinders the issuing of a valid Bet (including without limitation the failure of the Site to display correctly on any device used to view it);
  6. f) The refusal to allow any person to bet or to allow any person to play a Game Played Online or via SMS or Mobile Money;
  7. g) Any losses caused by You, including the misuse or unauthorised use of passwords, money lost by playing the Games Played Online or via SMS, and the failure to keep White Rhino Ventures Ltd. informed of changes to Your contact details;
  8. h) Any losses caused by the failure or malfunction of Your: equipment or technology; internet service provider; mobile phone network operator; equipment, technology; or the internet service provider or mobile phone network operator of any other person or third party.

11.5. Nothing in these Rules excludes or limits:

(a) any person’s liability

(i) for fraud

(ii) for death or personal injury caused by breach of any duty that person may have to take reasonable care or exercise reasonable skill

(b) any other liability which cannot lawfully be excluded or limited.

11.6. You acknowledge and agree that You do not rely on, and shall have no remedy in respect of, any statement, representation, warranty (whether negligently or innocently made), or understanding of any person, whether or not such person is a party to these Rules.

  1. Disputes and White Rhino Ventures Ltd.’s Decisions

12.1. White Rhino Ventures Ltd.’s decision about whether or not a Bet is a Winning Bet, or in relation to any other matter or dispute arising from the payment or non-payment of Prizes, will be final and binding, provided that it is a reasonable decision (and subject to Rule 12.3). Without limiting the effect of the previous sentence and Rule 11.1, following any such decision made by White Rhino Ventures Ltd., White Rhino Ventures Ltd. may (at its discretion), reimburse the cost of the Bet or replace the disputed Bet with a Bet on any current Game of the same price. All disputes shall be referred to the BCLB who shall act as final arbiter in the settlement of the dispute.

12.2. The remedy in Rule 12.1 will be the Player’s sole and exclusive remedy, and any reimbursement or replacement will fully discharge White Rhino Ventures Ltd. from any liability in respect of such a dispute (subject to Rule 12.3). White Rhino Ventures Ltd. will not be liable to pay any interest in respect of any reimbursement made under this Rule 12.

12.3. White Rhino Ventures Ltd. may withhold payment of a Prize and/or make an equivalent payment into court until any dispute has been resolved.

12.4. Any legal disputes will be automatically submitted to the BCLB.

  1. General

13.1. Any person who bets, or submits a betting slip for validation, or who claims a Prize in whatever capacity, agrees to be bound by the provisions of any applicable legislation, these Rules (all as amended from time to time) and any other rules or procedures, statements, or explanations White Rhino Ventures Ltd. may issue in respect of that Game Played via Mobile Money.

13.2. White Rhino Ventures Ltd. may change these Rules, the relevant Game Procedures, and any Game Specific Rules applicable to the Games played via Mobile Money at any time. These changes will be effective immediately from the date of their publication on the Site (or any earlier time White Rhino Ventures Ltd. states), or on notification to You that the changes have taken place (whichever takes place sooner) and will apply to Bets played after the date on which the changes become effective, and/or Entries bought before that date if reasonable in the circumstances. Notification can be by email, Account notification, post, or any other form of communication reasonably considered and decided by White Rhino Ventures Ltd. You agree that You will be bound by the changes when You next play a Game Played via Mobile Money, when you next access Your Account, when you claim a Prize after the changes have become effective, or (where relevant) when You expressly accept the changes, whichever takes place first.

13.3. If any provision (or part of a provision) or rule mentioned above is decided by a court of the Laws of the Republic of Kenya to be void and/or unenforceable, that decision will only affect the particular provision (or part of the provision) and will not, in itself, make any other provisions void or unenforceable

13.4. You may not assign or otherwise transfer (in whole or in part) Your rights and/or obligations under these Rules. Any breach of this Rule may result in the use of Your Account (including the provision of the Games Played via Mobile Money and/or access to the Site) being terminated immediately by White Rhino Ventures Ltd. White Rhino Ventures Ltd. may assign or otherwise transfer its rights and/or obligations under these Rules in whole or in part to any third party at its sole discretion.

13.5. You agree that when You contact the Customer Care Team, You will supply any Games-Related Information required by White Rhino Ventures Ltd.

13.6. Privacy: The Company will respect Your privacy and shall make efforts to preserve your information in strict confidence at all times. However, the Company shall not be liable for any loss of data. Your personal information will not be disclosed to third parties except: where required for the processing of your requests; under duty or legal obligation; for enforcement of the Terms & Conditions; or for the protection of the rights or property of the company. Note: personal information provided may be disclosed to a credit reference bureau who may keep records of such information.

13.7. Force Majeure: The Company is not responsible in any way for any consequences resulting from major incidents beyond the Company’s control, such as: strikes, terrorist activities, political crises, wars, natural catastrophes, saturation of the telecommunication networks, cyber-attacks, hacking, etc.

13.8. Intellectual Property: All content on our Site, SMS, Mobile service, and all other media and electronic platforms is owned by the Company, its affiliates and third party contractors, and is protected by international intellectual property and copyright laws and regulations, including: products, logos, trademarks, service marks, trading names, etc. No part of the Site, SMS, or Mobile service may be copied, reproduced, stored, modified, republished, uploaded, posted, transmitted or distributed, by any means or in any manner, nor may it be included in any other website or in any public or private electronic retrieval system or service including text, graphics, video, messages, code, or software, without prior written consent from the Company

  1. Jurisdiction

This agreement and the contractual relationship between you and the Company shall be governed by these Terms and Conditions and construed in accordance with the relevant and applicable Laws of the Republic of Kenya. Any legal proceedings will be heard in the Kenyan courts.

  1. Definitions

Account: An account maintained by a Player on White Rhino Ventures Ltd.’s Computer System.

BET: The entry mechanism into the game.

White Rhino Ventures Ltd.: a company incorporated in Kenya.

White Rhino Ventures Ltd.’s Computer System: The computer systems used by or on behalf of White Rhino Ventures Ltd. from time to time to operate SUPA5 games, administer Accounts, facilitate Entries and pay Prizes.

BCLB: Betting Control and Licensing Board

Claim Period: A period of up to 30 days after the draw date.

Company: White Rhino Ventures Ltd.

Customer Service Team: White Rhino Ventures Ltd.’s helpline for Players. Telephone: 0700023106. Email [email protected]. Refer to the Site for the Customer Care Team’s current opening hours.

Draw: The process which results in the random selection by White Rhino Ventures Ltd. of a set of Winning Numbers for a Game.

Draw-Based Game: Synonymous with Game.

Draw Break: A point in time before a Draw after which no Selections will be entered into that Draw.

Draw Procedures: The draw procedures that apply to a Draw, as determined by White Rhino Ventures Ltd. from time to time.

Game: The Supa5 game, the result of which is determined by a Draw.

Game Played via a Mobile Device: A Game, entry into which can be initiated via Mobile Money

Game Specific Rules: Any rules or conditions issued by White Rhino Ventures Ltd. in addition to or in substitution for these Rules, which apply only to a particular Game Played Online.

Games-Related Information: Your Transaction History, Game History and any information White Rhino Ventures Ltd. requires from and/or about You before providing You with access to the Games Played Online (which may include, for example, Your name, username, password, telephone number(s), Mobile Money details, debit card details, security information, address, Identification Information, email address, date of birth, and gender).

Identification Information: Information used to establish Your identity, including information required by White Rhino Ventures Ltd. to confirm the authenticity of that information. Identification Information could include any element of the Games-Related Information and any information or documents You provide when claiming a Prize. Accepted forms of identification are: Kenyan Driving License, Passport, Voter Registration ID

Interactive Prize: A prize won by a Player from a Bet.

Lucky Pick: A selection of numbers which are randomly selected by White Rhino Ventures Ltd.’s Computer System on Your behalf for the purposes of making a Bet.

Mobile Money: Safaricom Mpesa

Player: Has the same meaning as You.

Privacy Policy: White Rhino Ventures Ltd.’s policy relating to the use and storage of Your personal information (including but not limited to Games-Related Information), as amended from time to time.

Prize: An Interactive Prize. Reference in these Rules to payment of Prizes includes the awarding of non-cash Prizes.

Prize Structure: The value of Prizes and odds of winning in an individual Game as determined by White Rhino Ventures Ltd. and set out in the Game Procedures for the relevant Game.

Procedures: A written document issued by White Rhino Ventures Ltd. for a particular Game Played Online in addition to these Rules, that includes the Game name, the bet, how to play, how a Prize is won, the dates and/or frequency of Draws, the Game Prize Structure, how Prize winners are determined, and any other relevant information for the Game Played Online.

Selection: A set of numbers chosen by You (whether chosen by Yourself or via Lucky Dip) for the purpose of making a Bet.

Site: The website www.supa5.co.ke

Ticket: The textual or graphical representation of Your Bet.

Ticket Number: The alphanumeric reference included as part of a Ticket which identifies and is unique to a particular Bet and which is recorded in White Rhino Ventures Ltd.’s Computer System and, for Entries bought using Your Account, in Your Transaction History.

Validation Requirements: White Rhino Ventures Ltd.’s Entry validation requirements referred to in Rule 6 or as otherwise determined by White Rhino Ventures Ltd. from time to time.

Winning Bet: A Bet which entitles You to a Prize and which meets all the Validation Requirements.

Winning Numbers: The numbers and/or letters used to determine the Winning Entries for a Game.

You: The holder of an Account who is eligible to buy Entries using that Account, and whose Account has not been terminated, cancelled, suspended or closed.

Copyright © 2019 White Rhino Ventures Ltd

 

 

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